Achieving Validation at Very Early Stages
Our client, a global giant and key supply chain partner for renowned quick serving restaurants (QSRs), specializes in providing both vegetarian and non-vegetarian food products. Certified by numerous national and international food regulatory bodies, their primary goal is to consistently deliver high-quality products efficiently to their customers.
To maintain this consistency, the client sought a system that would increase accountability and transform their ‘way of working.’ One of their biggest challenges was managing customer complaints effectively, particularly at their prime manufacturing plant. When they approached us at Planet NEXTgen Technologies, we had already successfully implemented UNITXPRO at supply chain partner locations of a leading fast food chain, where it had significantly improved operational performance.
Challenges Faced
The client had previously tried a couple of ERP systems, but none met their expectations. As a result, we understood that our solution had to precisely match their needs to enable consistent delivery of quality.
Initially, team members were apprehensive and raised several questions, such as:
- Would UNITXPRO add extra workload to existing tasks?
- How would escalation of queries be handled?
- Could they send precise complaint statuses and updates via email to reporting managers or stakeholders?
- Was report export available in multiple formats?
- Could the system integrate with other platforms in the future?
Given their long-standing traditional workflows, this adjustment period was expected. However, management remained optimistic about the long-term operational benefits.
Key Outcomes with UNITXPRO
Prior to UNITXPRO, the customer relationship manager manually maintained complaints in spreadsheets and prepared reports in PowerPoint—a time-consuming and tedious process. With UNITXPRO, complaints management became streamlined:
- Automated generation of detailed and concise reports and immersive visual graphs.
- Ability to export reports in various formats such as PDF, CSV, and XLS.
- Freed the customer relationship manager to focus more on data analysis, improving efficiency.
From quality control to compliance and renewal processes, UNITXPRO supports employees in executing their responsibilities in a timely, disciplined manner, strictly adhering to SOPs.
Scaling Across Multiple Plants
The client operates eight manufacturing plants across India. The initial rollout plan involved deploying UNITXPRO in one plant before expanding to others.
A critical insight emerged during discussions: processes varied across plants, with some employees devising better solutions unknown to other units. This gap resulted in lost opportunities for shared learning and operational improvement. UNITXPRO addresses this by enabling cross-plant process sharing, ensuring that when one unit improves a task, the knowledge is instantly accessible to all other units—driving business growth and operational excellence simultaneously.
Early Validation and Implementation
During initial meetings, employees themselves validated the potential usefulness of UNITXPRO. As its real-world applications became clear, the client requested immediate implementation at their main plant.
