Powering India’s Leading QSR Supply Chain with UNITXPRO
Powering India’s Leading QSR Supply Chain with UNITXPRO
Client: Radhakrishna Foodland Pvt. Ltd. – A Leading Indian Supply Chain Solutions Company
Industry: QSR, FMCG, Pharma, Cold Chain Logistics
Use Case: Task Management, SOP Compliance, Operational Visibility, Performance Accountability
Background
Founded in 1966 by Shri Radhakrishna Shete, Radhakrishna & Company began as a marine catering business and later evolved into a comprehensive supply chain solutions provider under Radhakrishna Foodland Pvt. Ltd. (Foodland). With expertise spanning Quick Service Restaurants (QSR), FMCG, Pharma, and Cold Chain logistics, Foodland delivers high-quality 3PL services and operates end-to-end integrated supply chain management (SCM) solutions across India.
In pursuit of better operational efficiency, Foodland transitioned to managing its own warehouses and fleet. They also introduced sales support functions to streamline frontline activities, minimize lost opportunities, and ensure seamless movement of goods from factory to shelf.
The Challenges
Although Foodland had:
- Clearly defined company goals and KRAs
- Mature SOPs refined over years of industry experience
- A disciplined team well-versed in executing those SOPs
They lacked a unified platform that could:
- Provide real-time visibility into task execution across teams
- Improve alignment between strategic goals and daily activities
- Drive accountability and performance at scale
To scale further and reduce operational risks, they needed a structured, digital solution that could empower managers and streamline operations across all levels.
UNITXPRO built on Foodland’s existing processes by offering a fully customizable platform that:
Mapped Role-Specific Tasks for 41 Positions
- Calendarized tasks based on frequency (daily, weekly, monthly)
- Gave each employee clear visibility on what to do, when to do it, and how to do it
- Ensured alignment of daily activities with business objectives
Enabled Real-Time & Exception-Based Reviews
- Managers could track only deviations from expected performance
- Reduced time spent on routine monitoring, enhancing operational agility
- Led to a 33% improvement in task visibility within 9 months
Offered Scalable Tools to Support Growth
- Built-in e-learning modules for continuous upskilling
- Centralized support centre for real-time help
- Collaboration tools to enhance cross-functional teamwork
- Mechanisms for continuous improvement and SOP updates
Prepared Managers for VUCA Environments
- Embedded guidance and support for handling:
- Regulatory and compliance pressures
- Evolving customer expectations
- Team performance management
- Statutory obligations
The Solution: UNITXPRO Implementation
The Impact
- Improved task discipline and SOP compliance across all levels
- Faster issue detection and corrective action via exception-based reviews
- Scalable operations with reduced cost and complexity
- Empowered unit managers with data, structure, and autonomy
- Strengthened Foodland’s foundation for aggressive expansion
Why UNITXPRO?
UNITXPRO provided Foodland with:
- A structured way to translate strategy into execution
- A scalable digital backbone aligned with growth goals
- Real-time visibility, performance ownership, and compliance tracking
- The tools and insights needed to thrive in a fast-paced, uncertain market
Final Thoughts:
By aligning roles, routines, and responsibilities with strategic outcomes, UNITXPRO empowered Foodland to operate with greater discipline, agility, and confidence. It has become an integral part of their digital transformation—fuelling efficiency, visibility, and growth.